Cryptic Escape
Escape Games At Home

RETURNS

 

Products can be returned for any reason within 14 days of the original purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. 

 

It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Cryptic Escape Games reserve the right to refuse a return or make a deduction for the loss in value of any goods supplied - if the loss is a result of unnecessary handling by you. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged (see below).

 

How to return your product(s): 

 

To return your product, please email info@cryptic-escape.co.uk with your order number and reasons, and post your product to:

 

Cryptic Escape

14 Tombland

Norwich

NR3 1HF

 

(You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.)

 

Please do not send your purchase back to the manufacturer.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

 

Product arrived damaged or defective:

 

Products with manufacturing faults or products received by the customer already damaged, can be returned within 30 days of the initial purchase. We will endeavor to replace your product with the same product, if possible. If this is not possible, we will refund the full amount.